Send a job

One form. Then it’s ours.

Not sure whether it’s something we cover? Send it anyway and we’ll tell you quickly. Faster to ring if it’s urgent, 07597 059630.

Your name *

Agency or company *

Your phone *

Your email *

Property address * We only use it to get to the job.

Tenant name

Tenant mobile So we can book access without going through you.

Access arrangements

What’s wrong *

How urgent *

RoutineOn site within 3 working days. This weekBooked in and done within [5 working days]. EmergencyActive leak, no water, no heating with a vulnerable tenant. Subject to availability, with the attendance time confirmed when we accept the job. Charged at the emergency rate. If it’s happening right now, ring instead.

Authorisation limit Straightforward repairs get finished without coming back to you for approval.

Invoice to

Your job reference It goes on the invoice.

Photos Anything the tenant sent you. Up to 5 photos.

We use these details to carry out the job, contact the tenant to arrange access, and invoice you. We don’t use them for marketing and we don’t pass them to anyone except a specialist partner assigned to this job. Tenant details are deleted [12 months] after the job closes. See the privacy notice.

Faster by phone

7am–7pm, Monday to Sunday. If it’s happening right now, don’t use the form.

Call 07597 059630 WhatsApp 07597 059630

Smell of gas?

National Gas Emergency Service, 0800 111 999, free, 24 hours. Them first, then us.

After you press send

What happens, and when.

1

Your job reference

On screen as soon as you press send. Quote it if you ring us about the job.

2

A human replies

Within 30 minutes, 7am–7pm, Monday to Sunday. We accept it or tell you it isn’t our trade.

3

Tenant contacted

Within 30 minutes of that. We book access and confirm the slot back to you.

4

Photo update

A photo of the finished work, to you, the same day.

5

Clear invoice

Issued on completion. Line items, job reference on it, 30 days to pay.

If it’s an emergency happening right now, don’t wait for the email. Ring 07597 059630.