For letting agents & property managers
Fewer phone calls. One invoice.
Written for you, not the tenant. Plumbing, heating and gas as the specialist core, everyday maintenance alongside it, with response times, access, invoicing and payment terms in numbers you can hold us to.
The commitments
What you can hold us to.
If we’re going to miss one of these, you hear it from us first. A late job you know about is manageable. One you hear about from the tenant is not.
We deal with the tenant
Give us the tenant’s name and mobile with the job and we take it from there. We text and call to agree a slot, confirm it back to you, and send a reminder the day before.
No answer? We try three times over two days, then follow up with a text message, and tell you rather than letting the job sit open. If a tenant misses a booked slot we charge 50% of the visit charge and tell you the same day.
An invoice accounts won’t query
Property address, your job reference, date and time on site, separate lines for labour, parts and call-out, and the photo reference. No VAT line. We are not VAT registered.
One property per invoice, or one consolidated monthly statement per branch, your choice. Nothing hidden in a line called “sundries”.
What happens after 7pm
Calls and messages outside 7am–7pm, Monday to Sunday. Emergency and out-of-hours call-outs are subject to availability. Ring the same number and we confirm the attendance time when we accept the job, charged at the £145 out-of-hours rate.
Emergency attendance is focused on making the property safe and preventing further damage. Where a permanent repair cannot reasonably be completed during the call-out, we’ll arrange follow-up work during normal working hours. Non-urgent messages left overnight are picked up from 7am.
Portfolio and volume work
Portfolio and volume pricing is available by agreement.
We’ll also schedule your gas safety certificates so they don’t all land in the same fortnight.
If a tenant reports a gas leak or smells gas
Tell them to call the National Gas Emergency Service on 0800 111 999 immediately, free, 24 hours. Open the windows, turn the gas off at the meter if it is safe to reach, and do not use light switches, matches or naked flames.
Then send the job to us. We attend once the emergency service has made it safe. Gas work is carried out by DS Plumbing & Heating, Gas Safe registered no. 969794.
Scope
We’ll tell you fast, not after the visit.
Plumbing, heating and gas is what we are set up for, and we take on the smaller everyday repairs alongside it. We don’t do electrical work, locksmithing, roofing or decorating, and nothing above ladder height. If a job falls outside that, you hear so the same day you send it. Not after an engineer has been out and charged you for the trip.
- Electrical
- Locksmith
- Roofing
- Decorating
- Above ladder height
- Told the same day
Send us a job
7am–7pm, Monday to Sunday. We reply to agent requests within 30 minutes.
Call 07597 059630 WhatsApp 07597 059630 Send a job by formEmergency and out-of-hours call-outs are subject to availability. Non-urgent messages left overnight are picked up from 7am.
What comes back
Two things land on your phone.
A photo the day the work is done, and an invoice you can pass straight to accounts. The figures shown are an example.
The invoice, itemised and ready to send before we leave. Labour, parts and call-out on separate lines, your job reference on it, 30 days to pay. Figures shown are an example.
The photo update, on your phone the same day the work is finished. You see what was done without going to look.
Send us one job. Judge us on that.
Boiler fault, leak, appliance problem or that awkward repair nobody seems to want. Send us one job and see how we handle it. Then decide whether we get the rest of the portfolio.